Return Policy

You have the right to cancel this contract within 14 (fourteen) days without statement of grounds. The cancellation period takes 14 days starting with the day of receiving of goods either by you or an authorized person which is not the carrier.

To initiate your right of cancellation you are requested to send a definite notification about your cancellation to Four Ace Europe GmbH, Am Groenaer Weg 11, 06406 Bernburg OT Peissen, Germany, telephone number: 0049 (0) 3471 6238500; fax: 0049 (0) 3471 6238502 email-address: service@rollandpole.com

You may send your cancellation notification as a letter with mail, fax or email
The attached sample letter may be used, or you create your own declaration of intent
You can submit the completed cancellation form or a different kind of definite declaration
After receiving we are going to confirm the receipt of your notification
To maintain your cancellation period it will be sufficient to submit the notification prior expiration of time

ATTENTION:
Because of logistical reasons only paid shipments can be accepted
The receiving of pallets with this shipping service will be revoked
All resulting expanses out of this will have to be paid by the consigner.

The cancellation notification must be sent to:
Four Ace Europe GmbH
Am Groenaer Weg 11
06406 Bernburg OT Peissen
Fax: 0049 (0) 3471 6238502
Email Address: service@rollandpole.com

Consequences arising out of the cancellation
If you have cancelled this contract we are committed to refund your entire funds paid, including shipping charges promptly, but not later than 14 days after receiving of notification of cancellation (with exception of additional costs accrued by different parcel ways as the offered standard shipping method).
For your refund we will use the same payment method that you used for your initial payment unless other arrangements have been made.
No charges will ever be collected for the return of payment.

We have the right to revoke the refund of payment as long as the goods have not been returned or until we received a confirmation of return, according to which comes first.
You are requested to return the goods immediately, or within 14 days from the day of submission of cancellation on.
Maintenance of cancellation period is given if the goods have been sent within 14 days of expiration of period of cancellation.
Shipping charges will be at your expense.
You will be in charge for eventual loss of value of goods only if this loss of value is attributed to an unnecessary use of goods in terms of proof of condition, features and functionality.
You have the duty to take care of a safe packing of goods at the return process.
Four Ace Europe GmbH is not liable for any damages during transportation.
The full return of payment will only be made for proper and unused goods.
To try on goods within the meaning of “fitting” like consumers are able to do in local stores will be exempted from this regulation.

End of cancellation policy